Privacy policy

This Privacy Policy explains how RestWell Paws ("we", "us", "our") collects, uses and shares your personal information when you visit our website, contact us or make a purchase.

Information we collect

Information you give us. Your name, email address, shipping and billing address, phone number if you choose to provide it, and anything you send us when you contact us.
Order information. The products you buy, order history and payment confirmation. Payments are handled by secure payment processors. We do not see or store your full card number.
Usage information. Your device, browser, IP address, pages viewed and how you interact with our site, collected through cookies and similar technologies.

How we use your information

To process, ship and support your orders, including returns and refunds.
To answer your questions and provide customer service.
To send order updates and, if you sign up, news and offers. You can unsubscribe at any time using the link in any email.
To keep our website secure and prevent fraud.
To understand how our site is used and improve it.
To show you relevant ads on other websites and social platforms, where allowed.
To meet our legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run our store, such as our ecommerce platform (Shopify), payment processors, shipping carriers, email providers, and analytics and advertising partners. They may only use your information to provide services to us. We may also share information if required by law or to protect our rights.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our site is used and measure our advertising. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or download the personal information we hold about you, and to object to or limit certain uses, including targeted advertising. To make a request, email info@restwellpaws.com. We may need to verify your identity before responding. We will not treat you differently for exercising your rights.

Data retention

We keep your information for as long as needed to provide our services, keep our records and meet legal, tax and accounting requirements, and then delete it.

Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

Children

Our store is not directed at children, and we do not knowingly collect personal information from children under 16.

International transfers

Our service providers may process your information in countries other than where you live. Where required, we use appropriate safeguards for these transfers.