Refund policy

We want your dog to love their RestWell. If something isn't right, we're here to help.

30 day free returns

You can return any item within 30 days of delivery for a full refund. Return shipping is on us. Just email info@restwellpaws.com with your order number and we'll send you a prepaid return label and instructions.

Condition of returns

To be eligible for a return, items should be clean, free of damage and returned with all their parts, including covers and foam inserts. Foam beds don't need to go back in their original compressed packaging. Any sturdy box or bag that keeps the item clean is fine.

Exchanges

Ordered the wrong size? Email us within 30 days of delivery and we'll help you swap it for a different size at no extra shipping cost, as long as the item meets the condition above.

Damaged or defective items

If your order arrives damaged or has a defect, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, whichever you prefer. You won't need to send the damaged item back unless we ask.

Refunds

Once your return arrives and is checked, we'll email you to confirm and issue your refund to your original payment method within 5 business days. Depending on your bank or card provider, it can take a few extra days for the refund to appear on your statement.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you can return it under this policy.